PURCHASE POLICY · LAST UPDATED 17 SEPTEMBER 2026
Refund and Cancellation Policy
Purchases are final and non-refundable, except where a refund is required by applicable law or expressly stated below. Please review the product description, platform requirements, billing period and this policy before purchasing.
1. Digital products, technology and training
Because our software access, indicators, applications, licences, courses, memberships, downloads, subscriptions and other digital benefits can be delivered or activated immediately, we do not provide refunds or credits merely because you change your mind, do not use the product, no longer need it, fail to complete a course, experience trading losses or expected a different outcome.
No refund is provided for incompatibility that was disclosed in the product description or could reasonably have been checked before purchase, including unsupported devices, operating systems, brokers, data feeds or third-party platforms. Contact support@traddictiv.com before buying if compatibility is unclear.
2. Subscriptions and cancellation
- Subscriptions renew automatically at the interval shown at checkout until cancelled.
- You may cancel through My Account or by contacting us before the next renewal.
- Cancellation stops future renewals. Unless access is suspended for breach or non-payment, you retain access through the end of the billing period already paid.
- Cancellation does not create a prorated refund, credit or cash value for the unused portion of a billing period.
- Deleting an app, discontinuing use or removing a payment method does not by itself cancel a subscription.
If we expressly offer an approved change between compatible plans, the replacement transaction may include a non-cash plan-change or conversion credit calculated under the rules shown before you confirm the change. The credit applies only to that specified replacement transaction; it is not redeemable for cash, is not transferable, does not create a right to credit for any historical subscription period, and does not create a general refund or cash-credit entitlement. If the replacement transaction fails or is not completed, the existing plan will not be terminated solely because the change was attempted. Any transaction-specific terms displayed during the plan change govern that change where applicable.
3. Limited exceptions
We will review a request where: (a) applicable law requires a refund; (b) the same transaction was charged more than once in error; (c) the amount charged materially differs from the amount accepted at checkout; or (d) we fail to provide the purchased access and do not cure the failure within a reasonable time after receiving sufficient information to investigate.
Temporary downtime, maintenance, a third-party platform interruption or an issue caused by your equipment, connection, credentials or configuration does not normally constitute non-delivery. Where appropriate, our first remedy will be troubleshooting, reactivation, replacement access or an extension. Any monetary remedy outside mandatory law remains limited to the affected purchase.
4. Promotions, currencies and third-party purchases
Coupons, promotional access, redeemed benefits, bonuses and affiliate incentives have no cash value and are not refundable or transferable unless expressly stated. Bank, card-network, blockchain, foreign-exchange and payment-provider fees are not charged by us and are not refundable by us. Purchases completed through a third-party retailer or marketplace are governed by that seller’s return policy.
5. How to report a billing problem
Email support@traddictiv.com promptly with your account email, order number, the product involved and a clear description of the issue. Do not send full card numbers, passwords, private keys or seed phrases. We may request reasonable evidence needed to verify the transaction or diagnose delivery.
6. Mandatory consumer rights
Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded. If mandatory law in your jurisdiction gives you a non-waivable cancellation or refund right, that law controls to the extent of the conflict.